Support
Contact MacZentra
The fastest way to reach us is email — there's no call centre and no ticket maze. A real person reads every message and replies as soon as we can. Whether it's a licence that won't activate, a refund, a privacy question, or a bug you've spotted, this page tells you exactly where to send it and what to include so we can solve it on the first reply.
Email us
Pick the address that matches your question so it reaches the right place:
- Support, licence & activation: support@maczentra.com — installation help, licence keys that won't activate, download and update problems, and general how-to questions.
- Privacy & data requests: help@maczentra.com — anything about the data MacZentra handles, or a request under privacy law.
MacZentra is a one-time purchase, so there's no subscription to cancel and no account to manage — most emails are a single quick exchange.
What to expect
We're a small team, not a 24/7 desk, and we answer in the order messages arrive. Most replies go out within one business day; licence and refund requests are usually sorted in a single back-and-forth. If you don't see a reply, check your spam folder and make sure a filter isn't holding mail from our domain — that's the most common reason an answer looks "lost".
Help us help you faster
A few details up front usually save a round-trip:
- Your macOS version and Mac type (Apple silicon or Intel). MacZentra runs on macOS 13 Ventura or later · Apple silicon.
- The app version (shown in the app) and whether the issue started after an update.
- For licence or refund issues, the email address you purchased with, so we can find your order.
- For a bug, what you did, what you expected, and what happened instead — a screenshot helps.
A note on privacy
Please never email passwords, full licence keys, or payment-card details. We never need them to help you — the purchase email is enough to locate an order.
Refunds & billing
Not happy with MacZentra? Refund requests are accepted within 14 days of purchase — email support@maczentra.com with your purchase email and we'll take care of it. Full details are in the refund policy. Payments are processed by our reseller, so a charge on your statement may appear under their name rather than "MacZentra".